Mary Fialkowski has over 25 years of a progressive leadership experience as a health care and medical insurance executive. She is currently Chief Operating Officer for Trustmark Insurance, Small Business Benefits, which is part of a $2.3 billion enterprise mutual holding company based in the United States. In her current role, she oversees general operations with a focus on leading design, development, and execution of the customer experience strategy, including digital experience to build strong market differentiation.
Prior to that, Ms. Fialkowski led the operations of Joint Commission International (JCI) Accreditation as the Executive Director. In this role, she oversaw the management of the accreditation operations processes, demonstrating annual increased revenues and customer growth. She collaborated with international clients, hospitals, Ministries of Health, and government authorities in over 75 countries to ensure the provision of the highest quality services that best addressed the goals and needs of the organization. She led the redesign and implementation of JCIA operational processes, including implementing the information technology portfolio of international applications. Instrumental in leading JCI in attaining eight years of successful accreditation by the International Society for Quality in Health Care (ISQUA), she also played a pivotal role in JCIA’s expansion into China, spearheading the operations planning which led to the opening of JCI’s Beijing office.
Before joining JCI, Ms. Fialkowski served as the Executive Director of Operations and Strategic Integration for The Joint Commission’s Division of Healthcare Quality and Evaluation, providing operational oversight for the Departments of Standards and Survey Methods, Health Services Research, and Performance Measurement Evaluation. In this role, she coordinated the development and implementation of the annual strategic plan and division budget and monitored financial performance and quality of operations, including human resources, information technology, strategic planning, and project management. She assured compliance with all applicable federal regulations including human subject protections and Institutional Review Board (IRB) regulations.
Ms. Fialkowski holds a Master in Business Administration (MBA) and a Bachelor of Science in Health Planning and Administration. Certified by American Health Information Management Association (AHIMA) in Health Information Technology and the Project Management Institute (PMI) as an Agile Certified Practitioner and in the methodologies of Change Management and Lean Six Sigma, she is an active member of the American College of Healthcare Executives (ACHE), Health Information Management Systems Society (HIMSS), and American Health Information Management Association (AHIMA).